Last updated: 12th October 2026

Thanks for shopping with Vanilla Pod & Co. These terms explain how buying from us works, in plain English. By placing an order or using our website, you agree to them. If anything is unclear, just ask us.

1. Who we are

Vanilla Pod & Co sells vanilla pods, extracts and products using vanilla products in some way.

  • Business name: Vanilla Pod & Co
  • ABN / Company number: 5353 6064 327
  • Address: Townsville, Queensland Australia
  • Email: hello@vanillapodandco.com.au

2. Our products

  • Vanilla is a natural product. Pods vary in length, thickness, colour, aroma and moisture. This is normal.
  • Photos and descriptions are a guide. The pods you receive may look slightly different.
  • Pod grades (for example gourmet or extract grade), origin and weights are shown on each product page. Weights are approximate at the time of packing, as natural moisture changes over time.
  • Products may contain or have been packed near allergens (see section 12).

3. Placing an order

  • Your order is an offer to buy. We accept it when we send you an order confirmation or dispatch your goods.
  • We may decline or cancel an order if an item is out of stock, a price was listed wrongly, we can’t deliver to your address, or we suspect fraud. If we cancel after you’ve paid, you get a full refund.
  • Please check your order and address carefully before paying. Tell us as soon as possible if something is wrong.
  • You must be 18 or older, or have a parent or guardian’s permission, to order.

4. Prices and payment

  • Prices are in AUD and excludes GST unless stated otherwise.
  • Shipping costs are shown at checkout before you pay.
  • Payment is taken when you place your order. We accept VISA, MastercardAmerican Express.
  • Payments are handled by secure third-party providers. We never see or store your full card details.
  • We can change prices at any time, but the price you see when you order is the price you pay.
  • Discount codes and promotions can’t be combined unless stated, and may end without notice.

5. Shipping and delivery

  • We ship to Australia.
  • Orders are usually dispatched within 5 business days. Delivery times shown are estimates, not guarantees.
  • Delays can happen with carriers, weather, customs and peak seasons. We’ll keep you updated where we can.
  • Risk of loss or damage passes to you when the order is delivered to the address you gave us. Please give us a correct, complete address.
  • If a parcel is returned to us because of a wrong address or because it wasn’t collected, we may charge you to send it again.
  • International orders: you’re responsible for any customs duties, import taxes and fees. Some countries restrict importing plant products, so please check your local rules before ordering. We can’t refund orders seized or held by customs.

6. Damaged, missing or incorrect items

If your order arrives damaged, is missing items, or isn’t what you ordered:

  1. Contact us within 7 days of delivery.
  2. Send a clear photo of the item and the packaging.
  3. We’ll fix it with a replacement, a replacement of the missing items, or a refund.

7. Returns, refunds and changes of mind

Because vanilla is a food product, we can’t accept returns of opened or used products, or products that have been stored incorrectly, for hygiene and food safety reasons.

  • Unopened items: if you change your mind, contact us within 7 days of delivery. Items must be unopened, sealed and in original condition. You pay the return postage, and we refund the product price once we receive it.
  • Faulty or not as described: you’re entitled to a remedy (see section 13). We’ll cover reasonable return costs.
  • Refunds go back to your original payment method within 5–10 business days of approval.
  • Sale and custom items: sale items follow the same rules as above. Custom, personalised or special-order items can’t be returned unless faulty.

8. Cancelling an order

Tell us as soon as possible if you want to cancel. If your order hasn’t been packed or dispatched yet, we’ll cancel it and refund you. Once it’s dispatched, our returns policy applies.

9. Storage and use

To get the best from your vanilla:

  • Store pods in an airtight container in a cool, dark place. Don’t refrigerate.
  • Use within the best-before date or the time we recommend on the label.
  • Natural crystals (“vanilla frost”) on pods are normal and not mould. If you see fuzzy mould or smell something off, don’t use the product and contact us.

We can’t take responsibility for products that are stored or used in a way that goes against these guidelines.

10. Wholesale and bulk orders

If you buy for business or resale:

  • Wholesale pricing and minimums are agreed separately with us in writing.
  • Payment terms payment upfront or 7-day invoices will be stated on your quote or invoice. Late invoices may incur interest or a late fee of 10%.
  • You’re responsible for how you store, label and resell our products, and for complying with food laws that apply to you.
  • Please don’t claim our products are your own origin or grade, or use our brand name, without our written permission.

11. Reviews, photos and content you send us

If you post a review, photo or message about us, you let us share it on our website and social media. We may remove content that is abusive, false or inappropriate. You must own what you send us.

12. Allergens and food safety

  • Pure vanilla pods are a single-ingredient product, but they may be packed or stored near other products, including nuts, gluten, dairy and sesame. Check each product page and label for details.
  • Extracts, pastes, sugars and other blends list their ingredients on the label. Please read them before use.
  • If you have a serious allergy or medical condition, check with us or a health professional before buying.
  • Our products are sold as food ingredients. We don’t make health or medical claims about them.

13. Your consumer rights

Nothing in these terms limits any rights you have under consumer protection laws that can’t be excluded. For example, in Australia the Australian Consumer Law says goods must be of acceptable quality, match their description and be fit for purpose. If they don’t, you may be entitled to a repair, replacement or refund, and compensation for other reasonably foreseeable loss.

14. Our responsibility to you

To the extent the law allows:

  • We’re not liable for indirect or consequential loss, such as lost profits or a ruined recipe.
  • Our total liability for any order is limited to the amount you paid for that order, or, where the law allows us to choose, replacing the goods or paying to have them replaced.
  • We’re not responsible for delays or failures caused by things outside our reasonable control, such as natural disasters, crop failures, supply shortages, strikes, carrier problems, government restrictions or internet outages.

We don’t exclude liability for anything the law says we can’t, including death or personal injury caused by our negligence, or fraud.

15. Using our website

  • Please use our site lawfully and don’t try to hack, disrupt or copy it.
  • We try to keep the site accurate and available, but we can’t promise it will always be error-free or uninterrupted.
  • Links to other websites are for your convenience. We aren’t responsible for their content.

16. Our intellectual property

All content on our website, including the Vanilla Pod & Co name, logo, photos, text and designs, belongs to us or is used with permission. You may not copy, reuse or sell it without our written permission. Personal sharing of our posts on social media is welcome.

17. Privacy

We collect only what we need to process your order and run our business, such as your name, address, email, phone number and order history. We never sell your personal information. We share it only with services that help us operate, like payment providers, couriers and email platforms. You can ask to see, correct or delete your information at any time by contacting us. See our Privacy Policy for the full details.

18. Marketing emails

We’ll only send you newsletters and offers if you’ve signed up or agreed to it. You can unsubscribe at any time using the link in any email.

19. Complaints

We want to put things right. Email us at [email] with your order number and details, and we’ll reply within 3 business days. If we can’t resolve it together, you may contact your local consumer protection agency.

20. Changes to these terms

We may update these terms from time to time. The version on our website when you place your order is the one that applies to that order.

21. General

  • Governing law: these terms are governed by the laws of Queensland, Australia and any dispute will be dealt with by the courts of that place, unless consumer law says otherwise.
  • If part of these terms isn’t enforceable, the rest still applies.
  • If we don’t enforce a term, it doesn’t mean we’ve given up our right to do so later.
  • Entire agreement: these terms, together with your order confirmation and our Privacy Policy, are the full agreement between us.

22. Contact us

Vanilla Pod & Co
Email: hello@vanillapodandco.com.au